ShipHawk Status

All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

For USPS-specific outage information, please visit the Pitney Bowes status page: https://apistatus.pitneybowes.com/

ShipHawk Website Operational

ShipHawk Application Operational

ShipHawk API Operational

Carrier/3PL Connectors Operational

FedEx Web Services Operational

UPS Web Services Operational

USPS via Endicia Operational

USPS via Pitney Bowes Operational

System Connectors Operational

Oracle NetSuite SuiteApp Operational

Shopify App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 8, 2021

No incidents reported today.

Dec 7, 2021

No incidents reported.

Dec 6, 2021

Intermittent delay with Item Fulfillment synchronization

Resolved - This incident has been resolved.
Dec 6, 10:17 PST

Monitoring - A fix has been implemented and we are monitoring the results. Processing times continue to improve without delays in Item Fulfillment synchronization. We will continue to monitor and adjust as necessary to mitigate delays.
Dec 6, 09:25 PST

Update - A fix has been put in place and we expect normalized processing times within 15-25 minutes.
Dec 6, 08:57 PST

Identified - We have identified intermittent delays in Item Fulfillment syncs from NetSuite and are actively investigating. Item Fulfillments are being received and processed with intermittently. Our engineering team is making adjustments to mitigate any delays.

We will send an update in 30 minutes.
Dec 6, 08:30 PST

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

Pages may be slow loading

Postmortem - Read details
Dec 3, 11:04 PST

Resolved - This incident has been resolved.

In an effort to help during this heightened holiday processing, we will provide extended support hours from 3:00 AM to 9:00 PM Pacific Time via normal support channels through Friday 12/3/21 for all customers.
Nov 29, 16:13 PST

Monitoring - Our engineering team is deploying additional changes to address page slowness. We are seeing significant improvement with site and API responsiveness with these changes, and we will continue to closely monitor system performance.
Nov 29, 15:12 PST

Update - We continue to experience exponentially larger volumes than anticipated, despite significant over-provisioning of system resources in preparation for Black Friday/Cyber Monday. As a result, some customers are experiencing slower than normal performance. ShipHawk engineering will continue to make incremental improvements throughout the day and will inform you as changes are made.
Nov 29, 12:31 PST

Update - The deployed changes are now in effect across the system. Overall site and API performance continues to improve. ShipHawk Engineering will continue to tune and monitor performance.
Nov 29, 11:09 PST

Identified - ShipHawk Engineering is deploying changes to address system performance. We expect those changes to have a positive impact on site and API responsiveness over the next 15-25 minutes, and we will continue to monitor system performance.
Nov 29, 10:23 PST

Investigating - Some clients have reported they are still seeing slow response times. Our engineering team is investigating further for a complete resolution. We will update you as soon as we know more information.
Nov 29, 09:16 PST

Monitoring - Our engineering team was able to improve the responsiveness of ShipHawk's WebPortal and API, and error messages have subsided. We will continue to monitor the issue throughout the day to confirm the resolution of this issue.
Nov 29, 08:39 PST

Update - There are no new updates at this time. Engineering is continuing to resolve this issue. We will update you as soon as we have more information.
Nov 29, 07:51 PST

Identified - The site is currently experiencing a higher than normal amount of load, and may be causing pages to be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible.

Our engineering team is working on a solution. The next update will be within 30 mInutes.
Nov 29, 06:50 PST

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.