All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

ShipHawk Website Operational
ShipHawk Application Operational
ShipHawk APIs Operational
Shipping APIs ? Operational
WMS APIs Operational
Carrier/3PL Connectors Operational
FedEx Web Services Operational
UPS Web Services Operational
USPS via Pitney Bowes Operational
USPS via Endicia Operational
DHL eCommerce Operational
LTL / Other Carrier Web Services Operational
System Connectors Operational
Oracle NetSuite SuiteApp Operational
Shopify App Operational
Amazon Web Services Operational
Acumatica App Operational
Magento Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022
Search system maintenance
Completed - The scheduled maintenance has been completed.
Aug 13, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:01 PDT
Scheduled - We will be undergoing maintenance at this time. Search capabilities may be degraded and customers may experience slowness of the WebPortal and API during that time.
Aug 10, 16:34 PDT
Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Investigating slow proposed shipment generation.
Resolved - This issue was resolved at 12:51 PM Pacific Time.

Customer impact: Some customers have reported a delay when syncing orders from their ERP.

Start time: 9:28 AM Pacific Time
End time: 12:51 PM Pacific Time
Aug 9, 09:11 PDT
Monitoring - A fix is in place and being rolled out. Processing times will improve over the next 10-15 minutes.

Customer impact: Some customers have reported a delay when syncing orders from their ERP.
Aug 8, 12:48 PDT
Identified - The issue has been identified and we are working to resolve it. We estimate this issue will be solved within the next hour.

Customer impact: Some customers have reported a short delay when syncing orders from their ERP.
Aug 8, 12:06 PDT
Investigating - Our monitoring system has identified some slowness when generating proposed shipments. Some customers may see a minor delay in the time it takes for a proposed shipment to generate when an order syncs to ShipHawk from their ERP.
We are actively investigating this issue.
Aug 8, 10:10 PDT
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Search system maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:01 PDT
Scheduled - We will be undergoing maintenance at this time. Search capabilities may be degraded and customers may experience slowness of the WebPortal and API during that time. Shipments booking may be not available for short periods of time.
Aug 2, 08:53 PDT
Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage