ShipHawk Status

All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

ShipHawk Website Operational

ShipHawk Application Operational

ShipHawk APIs Operational

Shipping APIs Operational

WMS APIs Operational

Carrier/3PL Connectors Operational

FedEx Web Services Operational

UPS Web Services Operational

USPS via Pitney Bowes Operational

USPS via Endicia Operational

DHL eCommerce Operational

LTL / Other Carrier Web Services Operational

System Connectors Operational

Oracle NetSuite SuiteApp Operational

Shopify App Operational

Amazon Web Services Operational

Acumatica App Operational

Magento Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

DHL eCommerce outage

Resolved - This incident has been resolved by DHL eCommerce

Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce.

Start Time: 7:40am Pacific Time
End Time: 8:30am Pacific Time
Jan 31, 08:53 PST

Investigating - DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue.

Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce.

Start Time: 7:40am Pacific Time
Jan 31, 08:06 PST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

DHL eCommerce outage

Resolved - This incident has been resolved by DHL eCommerce

Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce.

Start Time: 1:24pm Pacific Time
End Time: 2:14pm Pacific Time
Jan 26, 16:53 PST

Identified - DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue.

Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce.

Start Time: 1:24pm Pacific Time
Jan 26, 13:38 PST

Jan 25, 2023

2023.1.0 Release

Completed - The scheduled maintenance has been completed.
Jan 25, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST

Update - **Updated Sandbox release timing update to allow for additional customer testing.**

As this is the first release after the peak holiday code freeze, we are going to deploy the 2023.1 release preview to sandbox early. All customers with sandbox accounts will have access to 2023.1 today.

The sandbox release is set for 12 January 2023 at 5:00pm Pacific Time.

If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com.
Jan 12, 09:27 PST

Scheduled - ShipHawk release 2023.1.0 is scheduled for Tuesday, 24 January 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.

Note: Customers with sandbox access will receive the 2023.1.0 release preview on 18 January 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com
Jan 9, 14:49 PST

Jan 24, 2023

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.