Completed -
The scheduled maintenance has been completed.
Jun 3, 23:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 PDT
Scheduled -
We will be undergoing scheduled maintenance at this time. This process may take up to 3 hours and we expect downtime up to 30 minutes.
May 23, 11:04 PDT
Resolved -
According to NetSuite, all services in US Ashburn data centers have been restored following the power interruption caused by a cooling system issue.
Jun 3, 09:04 PDT
Identified -
NetSuite notified us that NetSuite service is unavailable in US Ashburn data centers as a result of a data center physical infrastructure issue. We will continue to monitor their progress as they resolve this issue.
Customer impact: Customers with NetSuite accounts hosted in US Ashburn may experience delays in Orders and Shipments synchronization with NetSuite.
Completed -
The scheduled maintenance has been completed.
Jun 1, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:00 PDT
Update -
The 2023.4.0 release has been canceled for tonight. The new planned date is Wednesday, 31 May, 9:00pm Pacific Time.
May 30, 13:40 PDT
Scheduled -
ShipHawk release 2023.4.0 is scheduled for Tuesday, 30 May 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.
Note: Customers with sandbox access will receive the 2023.4.0 release preview on 24 May 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com
May 16, 13:39 PDT