Resolved -
This incident has been resolved by DHL eCommerce
Customer impact: Some customers were unable to rate, print labels or track with DHL eCommerce.
Start Time: 7:40am Pacific Time End Time: 8:30am Pacific Time
Jan 31, 08:53 PST
Investigating -
DHL eCommerce has notified us they are experiencing an API outage. We will continue to monitor their progress as they resolve this issue.
Customer impact: Some customers may be unable to rate, print labels or track with DHL eCommerce.
Completed -
The scheduled maintenance has been completed.
Jan 25, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 PST
Update -
**Updated Sandbox release timing update to allow for additional customer testing.**
As this is the first release after the peak holiday code freeze, we are going to deploy the 2023.1 release preview to sandbox early. All customers with sandbox accounts will have access to 2023.1 today.
The sandbox release is set for 12 January 2023 at 5:00pm Pacific Time.
If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com.
Jan 12, 09:27 PST
Scheduled -
ShipHawk release 2023.1.0 is scheduled for Tuesday, 24 January 2023, starting at 8:00 PM Pacific Time. While planned maintenance allows for up to 6 hours, our standard product release is usually completed within 2 hours with less than 15 minutes of downtime.
Note: Customers with sandbox access will receive the 2023.1.0 release preview on 18 January 2023. If you would like to learn more about sandbox access, please contact your account manager or email support@shiphawk.com
Jan 9, 14:49 PST