ShipHawk Status

All Systems Operational

About This Site

Welcome to the ShipHawk platform status page. Please use this page to monitor and check in on the current status of the ShipHawk platform.

ShipHawk Website Operational

ShipHawk Application Operational

ShipHawk APIs Operational

Shipping APIs Operational

WMS APIs Operational

ShipHawk Instances Operational

sh-default Operational

sh-p-2 Operational

Carrier/3PL Connectors Operational

FedEx Web Services Operational

UPS Web Services Operational

USPS via Pitney Bowes Operational

USPS via Endicia Operational

DHL eCommerce Operational

LTL / Other Carrier Web Services Operational

System Connectors Operational

Oracle NetSuite SuiteApp Operational

Shopify App Operational

Amazon Web Services Operational

Acumatica App Operational

Magento Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 18, 2024

No incidents reported today.

Apr 17, 2024

Service disruption on instance

Resolved - This incident has been resolved.
Apr 17, 16:25 PDT

Monitoring - The system is back to normal after restarting ElasticSearch data nodes which spiked in CPU usage. We're monitoring the situation and are investigating the root cause.
Apr 17, 13:38 PDT

Investigating - We are currently experiencing a service disruption on sh-default environment. Our DevOps team is working to identify the root cause and implement a solution. Further details will be provided shortly.

Customer Impact: Some customers are reporting that they are unable to open the WebPortal.
Apr 17, 13:26 PDT

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 PDT

Scheduled - We will be undergoing scheduled maintenance at this time on the ShipHawk Instances: sh-p-2. This process may take up to 3 hours with 15 minutes of downtime.
Apr 2, 17:43 PDT

Apr 16, 2024

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

FedEx Web Services outage

Resolved - Resolved on FedEx side.
Apr 4, 14:28 PDT

Identified - We are seeing a degraded performance with FedEx web services. We will continue to monitor as FedEx works to resolve this.
To see current response times from FedEx you can check: https://www.shippingapimonitor.com/history.html?api=fedex
Apr 4, 09:09 PDT