FedEx support have fixed an internal API authentication issue at approximately 11:50 AM PST, Friday February 8 2019. We continue to closely monitor FedEx API authentication stability.
Posted Feb 08, 2019 - 15:04 PST
Update
Attention: ShipHawk Customers using FedEx
ShipHawk started experiencing FedEx API issues again at approximately 3:00 PM PST. We have escalated with FedEx support and continue to seek resolution.
Posted Feb 07, 2019 - 16:19 PST
Monitoring
This authentication issue continued to be intermittent this morning, but has not happened since about 11AM this morning. We continue to investigate and are escalating with FedEx support to help us understand what the root cause is.
Posted Feb 07, 2019 - 13:40 PST
Update
We are continuing to investigate this issue.
Posted Feb 06, 2019 - 09:46 PST
Update
Attention: ShipHawk Customers using FedEx
FedEx has had intermittent API outages since yesterday that are impacting ShipHawk. This is causing requests to fail with an authentication error. We are working to get the issue resolved with FedEx. We will provide updates as they are available.
Thank you for your partnership, Your ShipHawk Team
Posted Feb 06, 2019 - 09:34 PST
Investigating
The FedEx API is intermittently experiencing issues, causing requests to fail with an authentication error.
Posted Feb 06, 2019 - 09:13 PST
This incident affected: Carrier/3PL Connectors (FedEx Web Services).