Label service, intermittent issues

Incident Report for ShipHawk

Resolved

A recently installed replacement for part of our label printing subsystem was misconfigured. Some customers may have experienced issues with proposed shipment generation. Server operational within 2 hours from incident start. ShipHawk DevOps increased capacity, introduced redundancy for the affected systems, and ensured that our standard monitoring is in place for early warning.

Posted Apr 12, 2020 - 08:30 PDT