System is returning a generic error instead of the carrier error

Incident Report for ShipHawk

Resolved

Carrier error messages are now displayed correctly.
Posted Oct 23, 2018 - 13:45 PDT

Identified

We've identified an issue where the system is returning a generic error like "Can't get label of format zpl/pdf" instead of the actual error message from the carrier. This happens in cases where the carrier returns an error such as an invalid address or account number. We expect to have this fixed within the next hour.
Posted Oct 23, 2018 - 12:06 PDT
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